Customer Service

Layaway Questions

If you have questions or to make payment. Please stop by in the store. As of now we are not accepting any online payments on layaway’s.

Order Status

We will send you an email with tracking number as soon as your order is ready to dispatch.

Chat with us

Our chat agent will be available to answer your questions regarding purchases, services and repairs.

Monday to Friday: 10AM to 6PM
Saturday: 10AM to 4PM
Sunday: Holiday

Call Us

Have question(s) on our products or services, or problem placing online order please give us a call at (616)-214-7801 in our store hours.

Monday to Friday: 10AM to 6PM
Saturday: 10AM to 4PM
Sunday: Holiday

Email Us

Email us with your questions or concerns, repair, appraisals to Contact Us

Mail Us

You can also contact us through mail

West Michigan Jewelry Exchange
4364 Division Ave S
Grand Rapids, MI 49548


Store Hours

Mon    9:30AM-6PM
Tue      9:30AM-6PM
Wed    9:30AM-6PM
Thur   9:30AM-6PM
Fri        9:30AM-6PM
Sat       9:30AM-4PM
Sun      Closed